As of today, Facebook is the most important social media platform is with at least 60 % of all worldwide Internet users having a Facebook account in 2018. You can imagine that in 2020, the number of Facebook users has gone up tremendously since then.
In an ideal world, your clients would just love your business and be quite willing to shout it from the mountain top. However, in real life that is not always the case. Your business must ensure that your customers trust you and are confident that they will always get good value for their purchases from you.